FAQ

What size should I order?

Find a hoodie or T that fits well. Measure armpit to armpit, then measure the length from the shoulder to the bottom. Sleeve length is measure from the middle of the back, along the shoulder, to the end of the sleeve. Width is typically the most important measurement. Watch this video for sizing

Graduation gowns are sized by height. Grad caps are "sure fit" one size fits all.

When will I receive my order?

We are experiencing normal delivery times, but sometimes backorders and logistics during the pandemic result in delays.  Once your school instructs us to close the sale orders will be ready in 2-3 weeks. Most products include delivery times in the product description.

I'm a virtual student will I be included with my home-school?

When we work with school administrators and lead teachers we provide instructions on how to collect student signatures from virtual students. We then digitize them and include them with the in-school signatures. There is no additional charge for this service. 

Will my order be shipped directly to me?

Most orders are delivered directly to your school, but some are direct shipped to you. Check the product description for details or call us. Some exceptions apply. We will act in accordance with provincial and municipal guidelines and confirm this with your school administration. 

Placing an order after your school deadline

Most school orders are printed and processed in bulk. Since many orders are custom individual orders are not available after the deadline. In some cases we can accommodate however so call us to inquire.

Can I pay extra for shipping?

Sometimes, but often our products are custom in nature and we don't like to risk mailing them. Please call us with special arrangements. In most cases we make arrangements with your school on a delivery window for all orders.

What if I'm not part of a bulk school order and want delivery?

Give us a call and we will do  everything we can to help.

RETURNS, REFUNDS AND EXCHANGES

We sincerely hope you are thrilled with your order from us. We take great pride in everything we do. If you encounter an issue please contact us and we will do everything we can to help. Please know that many of our products, including custom apparel, are made to order and can't be returned, exchanged or refunded. We encourage you to always consider a "size up"  when ordering hoodies or T's and consult the sizing charts supplied. Graduation gowns are sized by height and there is no need to "size up". If you need assistance ordering please call us.